PMO Operations Manager

PMO OPERATIONS MANAGER

Hourly Rate: $120 - $140

Duration: ASAP to 12/31/26

Location: New York

POSITION OVERVIEW

Our Product and Technology Project Management Office is seeking a PMO Operations Manager who is responsible for administering and optimizing the organization's enterprise application stack, with a core focus on Atlassian Jira, Confluence, and related portfolio delivery tools.

This role owns system configuration and governance including workflows, permissions, templates, dashboards, and integration to ensure consistent planning, tracking, and executive reporting across the portfolio. The PMO Operations Manager partners closely with PMO, engineering, product, and design stakeholders to translate business needs into scalable tooling standards, automations, and improvements that drive adoption and efficiency.

The ideal candidate brings deep Atlassian expertise, strong communication and facilitation skills, and a proven ability to operate effectively in fast-paced, matrixed digital media and publishing environments.

JOB RESPONSIBILITIES

• Administer and support Jira, Confluence, and other Atlassian tools: permissions, schemes, workflows, custom fields, templates, dashboards, integrations
• Manage security and compliance across our business applications,( Azure AD), audit logging, environment strategy (dev/test/prod), and change control processes
• Manage integrations and data flows between applications (via APIs, webhooks, middleware) ensuring consistency, security, and reliability
• Act as the owner of the enterprise application stack: evaluate new SaaS tools, upgrades, and migrations (including Jira, Confluence, Smartsheet and emerging AI capabilities)
• Partner with functional stakeholders (PMO, engineering, product, design) to translate business needs into system configurations, optimizations, and automations
• Monitor system performance, log issues, and proactively troubleshoot application or integration failures
• Enforce role-based access control, data security policies, and governance protocols across applications
• Participate in change management, releases, and onboarding/offboarding processes
• Be on the rotation for support / incident response for critical systems when needed
• Ensure tools enable consistent delivery, governance, and executive reporting across the portfolio
• Define and enforce PMO Tooling standards for planning, prioritization, tracking, and reporting
• Build and maintain dashboards, templates, and reporting structures for leadership and agile teams Drive adoption and effective usage through training, best practices, and enablement
• Build and maintain dashboards, templates, and reporting structures for leadership and delivery teams
• Drive adoption and effective usage through training, best practices, and enablement

REQUIRED QUALIFICATIONS

• 5 years of direct experience working with Atlassian Jira and Confluence
• Excellent oral and written communications; ability to adapt messaging for diverse audiences
• Industry experience in new/interactive digital media and publishing
• Experience in establishing Project Management processes in forming environments
• Strong problem-solving/facilitation skills
• Experience operating and influencing others in a matrix organization

SKILLS & REQUIREMENTS

• Bachelor's degree or equivalent experience
• Strong analytical and troubleshooting skills, with a proactive approach and ability to prioritize multiple initiatives in a fast-paced environment

Please contact George Brown on the attached details to discuss this role further.